Refund Policy

Returns

Please read all conditions below

• Al Najm reserves the right to refuse a return / refund / exchange request.
• Please make your claims for “damaged items on delivery” or missing items. within 12 hours of receipt of merchandise. If you decide to return your purchase, you can do so within 14 days after your purchase.
  The following conditions apply:

   

  1. To return an item please call our Customer Care Centre at +971-4-2228680.
  2. All returned items must be in new condition (AS SOLD CONDITION), in their original box, and must include all packing material, blank warranty cards, manuals, and all accessories.
  3. Goods must be complete, unused, and in ‘AS NEW’ condition as received. If the box has been opened we can not return the item.
• Include the invoice with the return. If the goods are defective, please specify the defect, in a separate sheet of paper and attach it along with the invoice. Please DO NOT write or mark anywhere on the product’s factory packing (carton) or product itself.
• Goods must be returned to our Returns Department either by yourself, or sent by a courier.
• Delivery charges for returning an item(s) are to be paid and are the responsibility of the customer.
• Send pre-authorised returns to the address mentioned in the contact us page.
• Refunds will be done only through the Original Mode of Payment.

Cancelling an Order

• Please notify us either by phone +971-4-2228680 or email info@alnajmshop.com. If you could let us know the reason for cancellation, we will improve our service and perhaps do things a little better next time.
• If you decide to cancel the order, please do so as soon as possible. You can cancel the order within 12 hours.
• Refunds will be done only through the Original Mode of Payment.

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